For me as an events manager I loved that when I asked for a cosy/living room style set up you knew exactly where I was coming from. Your furniture and rugs/plants made the room look perfect. Normally I have to courier over extra cushions to try and liven up a very sparse room.
I don’t know anything about your staff structure, but I always felt that everyone I spoke to was an events manager, knew all about my event, and was able to arrange catering, AV, room set up and fix the air conditioning. I also loved that you all wear casual dress – it set exactly the right tone.