FAQs for facilitators

We know that choosing the best venue for your training, workshop and meetings is a crucial decision and there are lots of factors to consider when booking. We’ve put some of our most frequently asked questions from facilitators below so you know what to expect from booking with us.

If you have a question that isn’t listed here our knowledgeable client managers are more than happy to answer your questions. Call us on 020 7395 1265 or email ask@wallacespace.com.

faqs

Never more has the safety of those we’re working with been more important to us. Ahead of the event we will contact you to discuss how we will keep you safe as possible. That said, once in our rooms it is down to you and your attendees to self-regulate and maintain social distancing.

You can read our full plan here. We have introduced new social distancing, cleaning + access measures to help keep us all safe. We request that you wear a face covering in our communal areas, although we leave it up to you as to whether to wear face coverings in your room.

We’re also giving you more space in your room as standard + we have radically upgraded our tech offering, giving you a much greater range of options when it comes to connecting + collaborating virtually.

We’re open from 8am and you are very welcome to join us anytime from 8, even if your session doesn’t start until later. For daytime bookings we close at 6pm, but if you have late or early access requirements please just let us know.

Absolutely. Let us know to expect them and make sure they’re clearly labelled with your group name and we will make sure they are ready for you on the day of your booking. We can also arrange to send them on to you after your event.

Of course! You’ll find blutak and masking tape in your room, we also have sticky flipchart paper available if you need it, just ask.

Absolutely. As long as the placement of the banner doesn’t interfere with any of our other clients, you are welcome to place a banner outside your room or in one of our communal areas.

Flipcharts, pens, post it notes, blu tak, highlighters, notepads… These are all cleaned and/or replaced overnight before every booking.

We do, just bring your bike into reception when you arrive and we’ll keep it safe for you. We have showers with fresh towels and lots of shampoo, conditioner, shower gel and other stuff, just ask when you arrive. We can also let you know where the nearest Boris bike stand is.

If you plan to have a very noisy session please let us know in advance and we will make sure you are placed away from other groups so you can make as much noise as you need to.

There is parking around all of our spaces, but being in Central London it isn’t cheap. You can find information on parking for each of our buildings here – st pancras, clerkenwell green + spitalfields.

We will always try to accommodate everyone’s dietary requirements. Our standard lunch offering includes a meat or fish option and a veggie option, plus lots of choices of salads. Breakfast is similarly plentiful and we have gluten free breakfast + snack options as standard. If you are vegan, avoid certain foods or have an intolerance, let us know in advance so we can prepare something especially for you.

Our kitchen handles sesame, soya, nuts, peanuts, gluten, egg, dairy, fish + celery as well as other allergens. We also take deliveries from other companies who handle allergens, so we can never be 100% certain to avoid all traces of a particular ingredient. If you have a serious allergy we advise you to bring your own food.

That said, we’ll do our very best and our friendly chefs are very helpful, so let us know in advance if you have a particular requirement.

We don’t have designated prayer rooms, but if you need a room in which to pray during the day just let us know in advance and we will find you a space. The more notice you can give us, the better. Just give us a call on 020 7395 1265 or email ask@wallacespace.com.

If you need somewhere quiet to make a call, just come and let our front of house team know on the day. If we have room that isn’t being used we’ll point you in the right direction, otherwise we’ll help you to find a quiet spot in one of our breakout areas or caffes.

Of course! We love birthdays. The more notice you can give us the better, but we can always nip out for you on the day if you need something last minute.

Yes, yes and yes. We have a range of charging and connectivity accessories. Give us a call on 020 7395 1265 to check in advance that we have the one you need.

Absolutely! Our team are happy to print anything from boarding passes to last minute feedback surveys. Do bear in mind that if you have a lot of printing it can take a little time, so let us know as soon as you can what you may need.

Our team are experts on what’s around our neighbourhood, so if you have questions on anything from the nearest postbox or pharmacist, to where you can buy a decent glass of red, we can help advise on where, how far and even help you with arrangements where necessary.

We have plenty of stationery in every room and we aim to anticipate everything you may need. Our rooms come with plenty of notepads, pens, pencils, whiteboard markers, blue tac, scissors and post-it notes.

We don’t have designated breastfeeding room, but if you need a private space in which to express just let us know in advance and we will find you a space. The more notice you can give us, the easier we’ll find it to save a private space for you. However our team are very sensitive to the needs of breastfeeding mums so we’ll always bend over backwards to find you somewhere. Just give us a call on 020 7395 1265 or email ask@wallacespace.com

Need help gathering up your break out groups during the day? We can help ensure your day runs to timings. Speak to our team and we can be the extra pair of hands you may need.

Absolutely, just let us know in advance what you need and we’ll arrange.

Yes, please get in touch in advance if you have any accessibility needs at all.

We have lifts at all of our buildings except St Pancras and Covent Garden. We have put together access info on each of our buildings here – st pancras, clerkenwell green, spitalfields + covent garden. If you have specific requirements just call us or email us – 020 7395 1265 or ask@wallacespace.com.

Of course. We have superfast, free wifi, just ask for the password when you arrive.

We certainly can, just let your client manager know what you need and we can help you with arrangements. We can also offer pre-arranged exclusive dinners and drinks at wallacespace, we would love to host a safe and special event for you.

Absolutely, just ask one of our team about our drinks and nibbles packages.

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